Return Policy
At Nick & Alison, we do everything we can to keep our customers satisfied. However, it may occur that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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You may only register a return after you have physically received the item.
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Return shipping costs are entirely the responsibility of the customer, including any international shipping fees.
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Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
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Trying on items is allowed, but wearing them is not.
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Returning products that were intentionally ordered in multiple sizes with the intention of (partially) returning them is not permitted.
Return Process
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Register your return via info@nickalisonlondon.uk within 30 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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You must return the item entirely at your own expense, including any customs duties or shipping fees.
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We always recommend using a shipping method with tracking (Track & Trace).
Refunds
After the item has been received at the return address and approved for its condition, the purchase amount will be refunded within 14 days using the original payment method.
Liability
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We are not responsible for lost parcels if the tracking information shows that the item was delivered to the address provided by the customer.
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If an incorrect address was provided, this is the responsibility of the customer.
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Address errors must be reported within 24 hours after placing the order.
Contact
For questions regarding returns, please contact us at info@nickalison-london.uk.