Terms and Conditions

These terms and conditions apply to all purchases made through the website of Nick & Alison, located at London, and reachable via info@nickalison-london.uk.

1. Applicability
By placing an order, you agree to these terms and conditions.

2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Orders and Payment
Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment options are available in their region.

4. Processing and Delivery

• Processing time: 1–3 business days

• Shipping time: 3–7 business days (depending on location)

• Shipments are sent directly from our supplier in China.

5. Returns and Cancellations
Please refer to our separate Return Policy for all applicable conditions.

6. Liability
We are not responsible for loss or damage during shipment if tracking information indicates that the package has been delivered. Please ensure that the provided address is accurate.

7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Nick & Alison and may not be used without permission.

8. Complaints Procedure
Complaints can be submitted in writing via info@nickalison-london.uk. We aim to respond within 5 business days.

9. Applicable Law
These terms and conditions are governed by Dutch law.